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Last updated: 2026-06-16
DRAFT for review. This document is a working draft and not legal advice. It must be reviewed and approved by qualified counsel before launch. Bracketed items require confirmation.
Because our products are research peptides, this page explains the limited circumstances in which we replace or refund an order.
To protect the integrity and safety of research peptides, products that have shipped generally cannot be returned or resold and are non-returnable once delivered, except as described below.
If your order arrives damaged, is incorrect, or does not arrive, contact us at support@apexia.to within 7 days of delivery (or expected delivery) with your order number and photos where applicable. We will arrange a replacement reshipment or a refund at our discretion. [Confirm the reporting window and replacement-vs-refund approach.]
Approved refunds are issued to the original payment method where possible. Refund timing, network, and processing details are subject to the payment provider's rules. [Confirm refund mechanics with the payment provider.]
Refunds are not available for misuse, improper storage after delivery, orders refused or undeliverable because of a buyer-provided error, or requests made after the reporting window.