Privacy Policy

Contact and order information you provide, such as your name, email address, shipping address, and order contents.

A record of your research-use acknowledgment, age confirmation, and eligibility attestations.

Account and order records stored in our WooCommerce customer and order database, including payment status, fulfillment status, tracking information, and support requests.

Limited technical and usage data, such as device, browser, and pages viewed, collected through standard web logs and essential cookies.

We do not collect or store payment card credentials, wallet seed phrases, private keys, recovery words, or payment-account passwords. Paygate.to processes the public blockchain details needed to generate and monitor a USDC payment. Venmo processes Venmo account and transaction details under its own privacy policy.

To process and ship orders, provide customer support, prevent fraud and misuse, confirm eligibility and destination restrictions, maintain compliance records, and meet our legal obligations.

To send account verification, order-status, pending-payment, tracking, delivery, refund, security, and support messages. Pending-order reminders stop after payment or status change and include a per-order opt-out.

We do not use your information to make decisions about your health and we do not provide any human or veterinary guidance.

With service providers who help us operate, such as our transactional email provider, fulfillment and shipping carriers, Paygate.to for USDC payment processing, and Venmo for Venmo payments, subject to their applicable terms and privacy practices.

When required by law, to respond to lawful requests, or to protect our rights, our customers, and the safety of others.

In connection with a business transfer, such as a merger or sale of assets, subject to this Policy.

We do not sell your personal information.

If you choose Continue with Google, Google verifies your email address so we can create or sign in to your Apexia account. We store your account email and research-use confirmations in WooCommerce.

We request only basic sign-in and email access. We do not request access to your Gmail messages, Google Drive files, or Google Calendar. Google handles its sign-in service under its own privacy policy.

We use essential cookies and similar storage needed to run the site, for example to remember your research-use acknowledgment. Where required, non-essential cookies are used only with your consent, and you can decline them.

We keep order and compliance records for as long as needed for the purposes above and to meet legal and recordkeeping requirements. We use reasonable administrative and technical safeguards, though no method of transmission or storage is fully secure.

Do not send us passwords, card credentials, wallet seed phrases, private keys, recovery words, or exchange login credentials through email or support forms.

Depending on your location, you may have rights to access, correct, or delete your personal information, or to object to or limit certain processing. To make a request, contact us at support@apexia.to. We will respond as required by applicable law.

This site is intended only for users who are at least 21 years old and acquiring products for laboratory research. We do not knowingly collect information from anyone under that age, and we will delete such information if we learn we have collected it.

We may update this Policy from time to time. The version posted on the site is the current one. Questions or requests: support@apexia.to.